Voice AI · Utilities
By ImpivesAn AI voice agent for electricity, water, and gas providers that handles bill queries, payment reminders, complaint registration, outage updates, and multilingual support — deflecting millions of calls.
The Problem
Millions of citizens call electricity boards, water departments, and gas agencies every day — most for simple queries that don't require a human agent at all.
"Why is my bill so high?" — millions of citizens call about bill amounts, units consumed, and tariff changes.
Due dates, payment modes, receipt confirmation, and arrears — simple queries that clog call centers.
Power cuts, gas leaks, water supply issues — complaint registration and tracking drowns support teams.
Rural users need assistance in local languages — most utility IVRs only support Hindi and English.
Our Solution
A scalable AI voice agent trained on your utility's billing system, complaint workflows, and service policies — capable of handling millions of calls simultaneously.
Shares current bill amount, due date, units consumed, and acceptable payment modes — instantly over voice.
Registers complaints for outages, supply issues, and meter faults — provides complaint number and estimated resolution time.
Proactively informs affected customers about planned outages, restoration timelines, and alternative resources.
Responds in Hindi, English, and 15+ regional languages — reaching every citizen in their mother tongue.
Government + private utilities = large contracts. Massive call volumes.
Key Features
Works for electricity boards, water departments, gas agencies, and municipal bodies — one flexible platform.
Serves rural India in their language — Hindi, Tamil, Telugu, Kannada, Odia, Punjabi, and more.
Registers complaints, generates ticket numbers, and provides real-time status updates — closing the loop.
Calls affected customers before planned outages — reducing inbound complaint volume dramatically.
Integrates with existing billing and ERP systems to fetch accurate, real-time customer data.
Tracks call deflection rates and most common query types — helping utilities improve services proactively.
Strategic Importance
India's utility sector serves 1.4 billion people. A single state electricity board handles millions of calls monthly — UtilityVoice deflects 60–80% of those calls at a fraction of the cost.
The UtilityVoice Promise
"Every citizen served. Every complaint registered. Every query resolved — in their language."
From Maharashtra to Manipur — UtilityVoice bridges the gap between India's essential services and its 1.4 billion citizens.