Feedback & Complaint Intelligence
By ImpivesAI-powered complaint and feedback intelligence that detects dissatisfaction before it becomes churn — and suggests the right resolution at the right time.
The Problem
Organizations collect massive amounts of feedback and complaints — then do very little with it. The result: customer churn that could have been prevented.
Thousands of complaints arrive across email, WhatsApp, forms, and social media — impossible to process manually.
Complaints land randomly, routing manually to the wrong team, causing delays and double-handling.
Teams respond only after customers are already angry. No early warning system for brewing dissatisfaction.
Customer acquisition is 5-7x more expensive than retention. Unresolved complaints equal lost customers.
Core Capabilities
PulseGuard AI processes every piece of feedback across all channels, finds the patterns humans miss, and tells your team exactly what to do next.
Auto-classifies every complaint by type, urgency, department, and customer segment — and routes it to the right team instantly.
Surfaces recurring issues, systemic problems, and emerging complaint trends before they become crises.
Identifies customers at risk of churning before they leave — based on interaction history, sentiment shifts, and behavioral signals.
Recommends the best response or resolution for each complaint — reducing escalation and improving first-contact resolution rates.
AI that turns every complaint into a retention opportunity.
Strategic Importance
Corporates and institutions spend millions trying to improve customer satisfaction. PulseGuard AI gives them the clarity to focus on what actually moves the needle.
The PulseGuard Promise
"Know what your customers are feeling before they tell you — and respond before they leave."
Predictive retention intelligence for organizations that take customer experience seriously.