Voice AI · E-Commerce
By ImpivesAn AI voice agent for e-commerce and quick commerce that handles order status, delivery exceptions, returns, and refund requests — autonomously, at any volume, 24/7.
The Problem
India's e-commerce boom creates millions of daily customer support interactions. During sales seasons, call volumes spike 10x — breaking traditional call centers and frustrating millions of customers.
"Where is my order?" — the most common support query, easily handled by AI without a single human agent.
Customers want to initiate returns and check refund status — a rule-based process perfectly suited for AI.
During Big Billion Days or Diwali sales, call volumes spike 10x — human agents can't scale, AI can.
Tier 2 and 3 city shoppers prefer regional languages — most call centers can't support them effectively.
Our Solution
An intelligent AI voice agent integrated with your OMS and logistics platform that handles every front-line e-commerce support interaction — from order tracking to refund processing.
Connects to your OMS in real time — tells customers exactly where their order is and when it will arrive.
Initiates returns and exchanges within your policy rules — generates return labels and schedules pickups automatically.
Customers can check refund status, expected credit date, and refund mode — without waiting for a human agent.
Reschedules deliveries, handles failed delivery alerts, and coordinates with logistics partners automatically.
India's $200B e-commerce boom — every brand needs this.
Key Features
Live connection to your Order Management System — real-time tracking data for every single order.
Handles 1 call or 1 million calls — scales instantly during sale season spikes without adding headcount.
Serves non-English shoppers in Hindi, Tamil, Telugu, Marathi, and more — reaching all of India.
Reads your return and refund policies — applies them perfectly without human review for eligible cases.
Tracks top query types, resolution rates, and escalation patterns — continuous improvement insights.
Complex disputes, fraud cases, and VIP customers are flagged and transferred to senior human agents immediately.
Strategic Importance
Every e-commerce brand — from D2C startups to large marketplaces — needs scalable, affordable customer support. OrderVoice delivers enterprise-quality support at a fraction of traditional call center costs.
The OrderVoice Promise
"Every customer helped. Every order tracked. Every return processed — instantly and at scale."
During Diwali sales or quiet Tuesdays — OrderVoice delivers the same consistent, excellent customer experience.