Voice AI · BFSI
By ImpivesAn AI voice agent for banks and NBFCs that handles loan eligibility queries, tracks application status, explains EMIs, and delivers multilingual financial support — 24/7.
The Problem
BFSI institutions receive millions of repetitive queries daily — EMI amounts, application status, KYC steps — that overload call centers and frustrate customers.
Millions of repetitive inbound calls flood call centers, spiking costs and degrading customer experience.
Customers constantly call to ask about upcoming EMIs, due dates, outstanding balances, and prepayment options.
Loan applicants call repeatedly asking "where is my application?" — a simple query that ties up agents.
Tier 2 and 3 city customers need financial assistance in regional languages — most call centers can't support this.
Our Solution
An AI voice agent trained on your bank's products and customer data that provides accurate, instant, and multilingual financial assistance across all loan and banking touchpoints.
Instantly explains loan products, eligibility criteria, required documents, and interest rates based on customer profile.
Customers can check their loan application status, pending document requirements, and approval timeline — instantly.
Shares EMI schedule, outstanding balance, next due date, and prepayment options without any agent involvement.
Communicates in Hindi, English, and 10+ regional languages — serving customers from every corner of India.
BFSI budgets are high. Huge scale opportunity. Immediate ROI.
Key Features
Handles home loans, personal loans, auto loans, and credit card queries — one agent for all products.
Hindi, English, Tamil, Telugu, Marathi, Bengali and more — reaches customers in Tier 2 and 3 cities.
Securely integrates with your CBS to fetch real-time account and loan data for every customer interaction.
Built with financial data security standards — customer authentication, encrypted communication, audit logs.
Measures call deflection rate, query resolution accuracy, and customer satisfaction scores in real time.
Detects suspicious patterns — unusual transaction queries, account access — and escalates to fraud teams immediately.
Strategic Importance
BFSI institutions allocate the highest technology budgets in any industry. AI voice in banking reduces call center costs by 40–60% while improving customer experience dramatically.
The LoanVoice Promise
"Every financial query answered. Every customer served. In their language, at their time."
From metro banks to rural NBFCs — LoanVoice delivers consistent, accurate, human-quality financial assistance at scale.